Tick Tock English Camps

1. Operator Liability
Tick Tock English Camps is not liable for any
impairment or disruption in connection with services
that are provided as external services only (e.g.:
excursions and visits, additional offers, various sports
programmes, train, air travel, etc.). We recommend
private accident insurance to protect against the
consequences of self-inflicted damages and such
against third persons.
2. Minimum Number of Participants
If we are forced to cancel the trip for unpredictable
reasons (for example, by failing to reach the minimum
number of participants), we can neither provide
compensation nor damages. In this event, the
customer will receive the amounts already paid to us.
We claim a right of withdrawal up to 6 weeks before
arrival. We reserve the right to change the location
advertised in the catalogue and on all forms of social
media up to 6 weeks before arrival and to organise the
respective camp at an equivalent alternative location.
3. Limitation of Liability
Our counsellors and leaders are not liable for any
illegal, unauthorised individual actions of camp
participants. In this event, liability is not assumed by
the counsellor or leader. The exclusion of a participant
may occur in the event that contagious or other
serious illness as well as a handicap, which hinders
participation in the daily programme, are concealed in
the registration, in the event of immoral behaviour,
punishable acts or other behaviour, for which the
counsellor cannot be held responsible. In the event of
exclusion, no refund of the travel price or costs for the
return journey will be provided.
4. Registration and Confirmation
The registration is binding as soon as we receive it
online, by mail, e-mail or fax. A deposit of 20% of the
total cost is due upon booking. The balance must be
paid within 14 days after the booking confirmation. If
the deposit is not received in time, we reserve the right
to cancel the registration. All payments must be made
to us free of charge. Transfer Fees are the responsibility
of the customer. Re-booking requests of the customer
will be considered for a fee of € 25,00. Deposits do not
expire. For students coming from abroad, the travel
documents (information about the supervised train
trip, emergency card, suitcase packing list and
additional offers) will be sent via email 2 weeks before
the start of the camp. If the full payment has not been
received by the start of the camp or if no bank receipt
or payment advice note is available, we regret that we
cannot allow your child to participate.
5. Exclusion
Parents are responsible for explaining the program`s
code of conduct to their child/children. A participant
may be excluded from the program if the health or
safety of staff or any other children is put at risk
through their actions. In the event of exclusion, the
resulting costs are the responsibility of the parent or
guardian.
6. Cancellations
A cancellation fee of 100% will be charged if you do not
arrive (No Show). Your cancellation must be
communicated first by telephone followed by an e-mail
confirmation. We recommend that you take out
cancellation protection insurance and/or travel
insurance where necessary.
9. Premature Termination of a Booked Service
If a premature termination of the stay is necessary by a
participant due to illness or for reasons beyond the
control of Tick Tock English Camps, e.g. exclusion for
disciplinary reasons or homesickness, no refund can be
made. The travel home shall be at the expense and
responsibility of the parent or guardian.
10. Health and Medical Issues
If the situation requires it, we are free to take measures
to protect the health of participants, counsellors and
house staff. These can include but not limited to:
mouth/nose protection, entry tests, regular on-site
tests, etc. By booking a place at Tick Tock English
Camps, the customer agrees to comply with the
measures in force at the start of the camp or if
changed during the camp. If there is sufficient
suspicion of a contagious disease in a participant, this
participant can be excluded from the camp
prematurely. There are no claims for reimbursement
and the journey home must be made at the expense
and responsibility of the parent or guardian. Please
understand that our on-site care team can only take
care of a sick child (possibly with a contagious disease)
up to a certain extent. With the participation of your
child in Tick Tock English Camps, you agree that our
care team can decide on site, without prior
consultation, with you whether a visit to the doctor or
hospital is necessary (in case of emergency or
suspected illness). The parents or guardians will be
informed immediately.
In an emergency, first aid procedures will be initiated
and followed. An injured child may be taken to a
doctor, health care professional or hospital. The
guardians will be notified immediately. Responsibility
lies with the attending physician/doctor and the care
team as to whether any further medical assistance is
provided or medication administered. Picking up the
child in case of illness should be natural and possible
at any time. Please make arrangements for this.
11. Complaints
If the participant does not agree with the services
offered or is dissatisfied, immediate notification to the
responsible counsellor is essential. Please inform your
child of this.
12. Valuables
The participant is responsible for any personal
belongings that they do not leave in the care of the
counsellor team during their stay. Tick Tock English
Camps is not liable for any damage or loss of personal
belongings in this case. We reserve the right to secure a
participants personal belongings if deemed necessary.
13. Imagery
Throughout the duration of the camps, photos may be
taken on site during various activities and used for
advertising purposes. You can  'opt-out' on the
Registration Form. We will not take responsibility for
the participants’ use of their photos that are taken and
shared. Should a participant feel uncomfortable then
they must immediately notify a member of the
counselling team. 
14. Persons with Reduced Mobility
Our trips are generally appropriate for participants
with unlimited mobility. If the booking is for
participants with reduced mobility, we kindly ask you
to inform us before booking the camp.
15. Passport, Visa and Health Regulations
Tick Tock English Camps is not liable for the timely
granting or timely receipt of visas from the respective
diplomatic representation. The customer is responsible
for adherence to all important regulations,which are
important for the realisation of attendance. Due to this,
all the disadvantages resulting from non-compliance
with these regulations are at the expense of the
customer. The responsible consulate can also provide
information for customers who do not have Austrian
citizenship.
16. Data Protection
We process your data exclusively on the basis of the
legal regulations required.